Legal

Privacy Policy

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Overview

Velarian ("we", "us") provides AI agent services — voice receptionist, chatbot, sales engine, and social media agent. This policy explains what data we collect, how we use it, and your rights.

What we collect

• Account information: name, email, business details you provide during signup or onboarding.
• Voice & chat data: call recordings, transcripts, chat messages processed through our agents.
• Usage data: logs, performance metrics, integration health.
• Integration data: contact records and calendar events from CRMs and calendars you connect.

How we use it

• To deliver and operate the agents you've subscribed to.
• To improve our service quality and reliability.
• To send service-related communications (billing, alerts, product updates).

We do not sell your data, and we do not share it with third parties except subprocessors needed to run the service (e.g., Anthropic for LLM, Twilio for telephony, Supabase for storage).

Subprocessors

We use the following subprocessors to operate the service: Anthropic (LLM), LiveKit (voice infrastructure), Twilio (telephony), Deepgram (speech recognition), ElevenLabs (text-to-speech), Supabase (database), AWS (hosting), Stripe (billing), Resend (email), HubSpot (when CRM sync is enabled).

Retention

Call recordings, transcripts, and chat history are retained for 90 days by default. You may request a shorter retention period or immediate deletion at any time. Account-level data is retained for the life of your subscription plus 30 days, after which it is purged.

Your rights

You may request access to, correction of, or deletion of your data at any time by emailing hello@velarian.ai. We will respond within 30 days.

Security

Data is encrypted in transit (TLS 1.2+) and at rest. Access is restricted to authorized personnel with two-factor authentication. We monitor for security incidents and disclose breaches in accordance with applicable law.

SMS & mobile information

If you book an appointment with a business that uses Velarian and agree to receive text messages, we collect your mobile phone number and your consent (with the date and time it was given). We use it only to send appointment confirmations, reminders, reschedule or cancellation notices, and service-due reminders on behalf of that business, and to honor your opt-out requests.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never sold, rented, or shared with anyone for marketing. Information sharing with subprocessors is limited to what is required to deliver the messages you consented to (for example, our SMS delivery provider).

You can opt out at any time by replying STOP to any message. Reply HELP for help. See the SMS terms in our Terms of Service for the full program description.

Contact

Questions? hello@velarian.ai